{"id":28494,"date":"2023-05-22T17:32:01","date_gmt":"2023-05-22T15:32:01","guid":{"rendered":"https:\/\/www.sindicaturabarcelona.cat\/como-actua\/"},"modified":"2023-05-22T17:35:57","modified_gmt":"2023-05-22T15:35:57","slug":"como-actua","status":"publish","type":"page","link":"https:\/\/www.sindicaturabarcelona.cat\/en\/como-actua\/","title":{"rendered":"How does it work?"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/2020\/08\/img_911591869298.jpg\" alt=\"Fa\u00e7ana de la sindicatura\" class=\"wp-image-21247\" srcset=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/2020\/08\/img_911591869298.jpg 1024w, https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/2020\/08\/img_911591869298-711x533.jpg 711w, https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/2020\/08\/img_911591869298-768x576.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The Barcelona Ombudsman\u2019s Office acts at the request of any physical or legal person who presents a complaint relating to an action undertaken by the local public administration. It can also act ex officio (on its own initiative) when it deems an investigation must be initiated to defend citizens\u2019 rights.<\/p>\n\n\n\n<p>When a complaint or claim is presented, the Ombudsman&#8217;s Office assesses it to see whether or not it meets the requirements to be admitted for processing, and if it does, they examine the case, requesting any information that might be necessary from the pertinent municipal bodies. Once the case study has been completed, they reach a decision on the case, which is published and communicated to the parties involved.<\/p>\n\n\n\n<p><strong>Their services are free of charge, no lawyer or solicitor is required<\/strong>, and presenting a complaint to the office does not affect a person&#8217;s right to seek administrative or legal remedies.<\/p>\n\n\n\n<p>The Ombudsman\u2019s Office oversees the activity of the municipal administration,<strong>\u00a0issuing warnings, recommendations and suggestions that help to resolve any problems that are the object of a complaint, with the aim of improving the way the municipal administration operates<\/strong>.\u00a0It can also propose conciliation or agreement formulas to reach a quick, satisfactory resolution to the complaint.<\/p>\n\n\n\n<p>The Ombudsman&#8217;s Office exercises its duties independently and with impartiality and does not receive instructions from any authorities or municipal office. To undertake its functions, it has the collaboration of all the municipal bodies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When can it intervene?<\/h2>\n\n\n\n<p><strong>The Barcelona Ombudsman\u2019s Office can intervene<\/strong>\u00a0at the request of local citizens or groups of people who have a complaint or a problem with the municipal administration or with a service in which the City Council participates.<\/p>\n\n\n\n<p>It can also intervene, on its own initiative, when it believes that the municipal administration may have breached, either directly or indirectly, a person&#8217;s constitutional rights.<\/p>\n\n\n\n<p><strong>The Ombudsman&#8217;s Office can not intervene in the following cases:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If it is a problem between private individuals that does not involve the municipal administration in any way.<\/li>\n\n\n\n<li>If the cause of the complaint is pending a judicial decision.<\/li>\n\n\n\n<li>If the complaint is anonymous, suggests bad faith or is not sufficiently substantiated.<\/li>\n<\/ul>\n\n\n\n<p>When it is unable to intervene,\u00a0the <strong>Barcelona Ombudsman\u2019s Office will offer guidance or advise the complainant on what action they are able to take.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Barcelona Ombudsman\u2019s Office acts at the request of any physical or legal person who presents a complaint relating to an action undertaken by the local public administration. It can [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17731,"parent":0,"menu_order":35,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"drets":[],"class_list":["post-28494","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How does it work? - Sindicatura de Greuges de Barcelona<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sindicaturabarcelona.cat\/en\/como-actua\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How does it work? - Sindicatura de Greuges de Barcelona\" \/>\n<meta property=\"og:description\" content=\"The Barcelona Ombudsman\u2019s Office acts at the request of any physical or legal person who presents a complaint relating to an action undertaken by the local public administration. 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