When can the ombudsman intervene?

The Ombudsman for Barcelona can intervene upon request from city residents or groups who file a complaint or express an issue with the Municipal Administration or with a service with which the City Council is involved.

She can also intervene on her own initiative, when she believes the Municipal Administration may have directly or indirectly breached people’s constitutional rights.

The ombudsman cannot intervene in the following cases:

  • If the issue is between individuals and does not involve the Municipal Administration in any way.
  • If the cause of the complaint is pending a judicial decision.
  • If the complaint is anonymous, suggests bad faith or is not sufficiently founded.

When she cannot intervene, the ombudsman gives guidance and advice regarding the procedures that can be pursued.