How can I file a complaint?
Complaints can be filed at the Barcelona Ombudsman’s Office in writing. The letter must include the concerned party’s details and be accompanied by any documents that could be useful to clarify and monitor the case.
If a signed letter is not provided, the office can issue a form to be filled in on site when filing the complaint.
An adviser can meet with the concerned party when they come to file the complaint, if they so wish. It is advisable to request a meeting in advance.
The Ombudsman’s Office is located on Ronda de Sant Pau, 45 (third floor). Its opening hours are 9 am – 2 pm, Monday–Friday, with arranged hours. The information telephone number is 934 132 900.
A written complaint including the concerned party’s details and accompanied by any documents that could be useful to clarify and examine the case must be sent to the office. The fax number is 934 132 910.