{"id":44204,"date":"2026-10-09T07:30:00","date_gmt":"2026-10-09T05:30:00","guid":{"rendered":"https:\/\/www.sindicaturabarcelona.cat\/?p=44204"},"modified":"2026-10-08T15:26:10","modified_gmt":"2026-10-08T13:26:10","slug":"la-sindicatura-reclama-reforcar-les-verificacions-de-teleassistencia-quan-una-persona-sola-deixa-de-respondre-despres-duna-emergencia-medica","status":"publish","type":"post","link":"https:\/\/www.sindicaturabarcelona.cat\/ca\/la-sindicatura-reclama-reforcar-les-verificacions-de-teleassistencia-quan-una-persona-sola-deixa-de-respondre-despres-duna-emergencia-medica\/","title":{"rendered":"La Sindicatura reclama refor\u00e7ar les verificacions de teleassist\u00e8ncia quan una persona sola deixa de respondre despr\u00e9s d&#8217;una emerg\u00e8ncia m\u00e8dica"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>La defensoria recomana revisar el protocol municipal per incorporar comprovacions addicionals en situacions de risc sobrevingut.<\/strong><\/h2>\n\n\n\n<p><strong>Barcelona, 9 d\u2019octubre de 2026 &#8211; <\/strong>La Sindicatura de Greuges de Barcelona <a href=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/202609_Dret-serveis-proteccio-social_disconformitat-amb-el-Servei-Municipal-de-Teleassistencia-amb-greus-consequencies-per-a-la-salut-duna-usuaria_26Q407.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">ha recomanat a l&#8217;Institut Municipal de Serveis Socials (IMSS) <strong>revisar el protocol operatiu d&#8217;emerg\u00e8ncia m\u00e8dica del Servei Municipal de Teleassist\u00e8ncia<\/strong><\/a><strong>per incorporar actuacions addicionals de verificaci\u00f3 quan una persona usu\u00e0ria que viu sola deixa de respondre despr\u00e9s d&#8217;haver activat una alerta sanit\u00e0ria<\/strong>.<\/p>\n\n\n\n<p>La defensoria conclou que, <strong>malgrat que el servei va seguir el protocol vigent, les accions dutes a terme van resultar insuficients per garantir un seguiment adequat de la usu\u00e0ria en un cas que va acabar tenint conseq\u00fc\u00e8ncies molt greus<\/strong> per a la seva salut.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Quan el protocol es compleix, per\u00f2 la protecci\u00f3 pot ser insuficient<\/strong><\/h2>\n\n\n\n<p>L&#8217;expedient neix arran de la queixa presentada per la filla d&#8217;una usu\u00e0ria del Servei Municipal de Teleassist\u00e8ncia que, despr\u00e9s d&#8217;activar el dispositiu d&#8217;alerta per un fort mal de cap, va ser atesa telef\u00f2nicament pel Sistema d&#8217;Emerg\u00e8ncies M\u00e8diques (SEM). Pocs minuts despr\u00e9s d&#8217;aquesta atenci\u00f3, la dona va deixar de respondre a les trucades de seguiment i va patir un ictus cerebral hemorr\u00e0gic.<\/p>\n\n\n\n<p><strong>La investigaci\u00f3 de la Sindicatura constata que el servei va activar correctament els mecanismes previstos<\/strong>: va gestionar l&#8217;av\u00eds al SEM, en va registrar el seguiment i va efectuar les comprovacions establertes en el protocol. <strong>Tanmateix, considera que la situaci\u00f3 presentava unes circumst\u00e0ncies espec\u00edfiques que exigien una resposta m\u00e9s intensa des d&#8217;una perspectiva preventiva<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Una manca de resposta que no pot considerar-se un fet irrellevant<\/strong><\/h2>\n\n\n\n<p>La defensoria assenyala que el fet que una persona que viu sola deixi de respondre immediatament despr\u00e9s d&#8217;haver demanat ajuda m\u00e8dica i d&#8217;haver estat localitzable instants abans constitueix un <strong>indicador de risc que hauria de comportar actuacions complement\u00e0ries de verificaci\u00f3<\/strong>.<\/p>\n\n\n\n<p>En aquesta l\u00ednia, <strong>la Sindicatura considera que els protocols actuals no diferencien prou entre una manca de resposta produ\u00efda al cap d&#8217;hores i una altra que es produeix pocs minuts despr\u00e9s d&#8217;una intervenci\u00f3 sanit\u00e0ria<\/strong>. Segons la instituci\u00f3, aquesta difer\u00e8ncia temporal \u00e9s rellevant i hauria de tenir un reflex operatiu en els mecanismes de seguiment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>M\u00e9s eines de comprovaci\u00f3 per protegir les persones vulnerables<\/strong><\/h2>\n\n\n\n<p>Per aquest motiu, la Sindicatura recomana a l&#8217;Institut Municipal de Serveis Socials revisar el protocol d&#8217;emerg\u00e8ncia m\u00e8dica per valorar la incorporaci\u00f3 de noves mesures de verificaci\u00f3, com ara nous intents de contacte en un interval breu de temps o altres mecanismes que permetin confirmar l&#8217;estat de la persona abans de donar una incid\u00e8ncia per resolta.<\/p>\n\n\n\n<p>La instituci\u00f3 subratlla que <strong>aquestes mesures no pretenen substituir l&#8217;autonomia de les persones usu\u00e0ries ni alterar el paper dels serveis sanitaris d&#8217;emerg\u00e8ncia, sin\u00f3 refor\u00e7ar la seguretat de persones que sovint es troben soles i en situaci\u00f3 d&#8217;especial vulnerabilitat.<\/strong><\/p>\n\n\n\n<p>Amb aquesta recomanaci\u00f3, la Sindicatura defensa la necessitat que els serveis p\u00fablics adaptin els seus protocols a situacions de risc sobrevingut i incorporin eines preventives que permetin oferir una protecci\u00f3 m\u00e9s efectiva a la ciutadania.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La defensoria recomana revisar el protocol municipal per incorporar comprovacions addicionals en situacions de risc sobrevingut. Barcelona, 9 d\u2019octubre de 2026 &#8211; La Sindicatura de Greuges de Barcelona ha recomanat [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":44205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"drets":[1428,1463],"class_list":["post-44204","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","drets-ciutat-equitativa","drets-dret-serveis-proteccio-social"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Sindicatura reclama refor\u00e7ar les verificacions de teleassist\u00e8ncia quan una persona sola deixa de respondre despr\u00e9s d&#039;una emerg\u00e8ncia m\u00e8dica - Sindicatura de Greuges de Barcelona<\/title>\n<meta name=\"description\" content=\"La defensoria conclou que, malgrat que el servei va seguir el protocol 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