{"id":43293,"date":"2026-07-15T07:00:00","date_gmt":"2026-07-15T05:00:00","guid":{"rendered":"https:\/\/www.sindicaturabarcelona.cat\/?p=43293"},"modified":"2026-07-14T12:07:21","modified_gmt":"2026-07-14T10:07:21","slug":"sindicatura-greuges-barcelona-reassignacions-automatiques-cites-administracio","status":"publish","type":"post","link":"https:\/\/www.sindicaturabarcelona.cat\/ca\/sindicatura-greuges-barcelona-reassignacions-automatiques-cites-administracio\/","title":{"rendered":"La Sindicatura\u00a0reclama reassignacions autom\u00e0tiques de\u00a0les cites que l\u2019Administraci\u00f3 es veu obligada a cancel\u00b7lar\u00a0\u00a0"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Amb aquesta proposta, la defensoria aposta per una gesti\u00f3 m\u00e9s proactiva de les cites pr\u00e8vies i per un model d\u2019atenci\u00f3 que minimitzi l\u2019impacte de les incid\u00e8ncies organitzatives sobre la ciutadania.<\/strong>\u00a0<\/h2>\n\n\n\n<p>Barcelona, 15 de juliol de 2026 &#8211; La Sindicatura\u00a0de Greuges de Barcelona\u00a0ha suggerit a la Direcci\u00f3 de Serveis d\u2019Informaci\u00f3 i Atenci\u00f3 Ciutadana que valori la\u00a0implementaci\u00f3\u00a0de mecanismes de\u00a0<strong>reassignaci\u00f3 autom\u00e0tica<\/strong>\u00a0de cites o de propostes alternatives de reprogramaci\u00f3 quan una\u00a0<strong>cita pr\u00e8via<\/strong>\u00a0hagi de ser cancel\u00b7lada per l\u2019Administraci\u00f3.\u00a0\u00a0<\/p>\n\n\n\n<p>La&nbsp;defensoria&nbsp;considera que, en aquests sup\u00f2sits,&nbsp;l\u2019actuaci\u00f3 administrativa no hauria de limitar-se a comunicar la cancel\u00b7laci\u00f3, sin\u00f3 que hauria d\u2019explorar f\u00f3rmules que permetessin&nbsp;<strong>oferir una alternativa<\/strong>&nbsp;concreta a la ciutadania afectada, ja sigui mitjan\u00e7ant l\u2019assignaci\u00f3 autom\u00e0tica d\u2019una nova cita o una proposta de reprogramaci\u00f3.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Segons assenyala la Sindicatura,&nbsp;aquesta mesura contribuiria a evitar mol\u00e8sties innecess\u00e0ries, reduir despla\u00e7aments improductius i&nbsp;<strong>millorar la qualitat del servei<\/strong>&nbsp;p\u00fablic, especialment quan la cancel\u00b7laci\u00f3 no \u00e9s imputable a la persona usu\u00e0ria.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Tot aix\u00f2&nbsp;amb relaci\u00f3 a&nbsp;la sol\u00b7licitud de&nbsp;<strong>cites pr\u00e8vies amb car\u00e0cter voluntari<\/strong>, perqu\u00e8 la Sindicatura ja ha recordat en m\u00e9s d\u2019una ocasi\u00f3 la prohibici\u00f3 legal d\u2019imposar o mantenir la cita pr\u00e8via amb car\u00e0cter obligatori (Llei 26\/2010, de r\u00e8gim jur\u00eddic i de procediment de les administracions p\u00fabliques de Catalunya).&nbsp;<\/p>\n\n\n\n<p>La&nbsp;<a href=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/202607_Dret-bona-administracio_anullacio-duna-cita-previa-concertada-amb-lOficina-dAtencio-a-la-Ciutadania-OAC_26Q472.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">resoluci\u00f3<\/a>&nbsp;destaca que l\u2019organitzaci\u00f3 dels serveis p\u00fablics ha de respondre als principis de bona administraci\u00f3 i d\u2019efic\u00e0cia, i que els procediments d\u2019atenci\u00f3 ciutadana han d\u2019estar orientats a&nbsp;<strong>facilitar la relaci\u00f3<\/strong>&nbsp;de les persones amb l\u2019Administraci\u00f3.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Amb aquesta proposta, la Sindicatura aposta per una<strong>&nbsp;gesti\u00f3 m\u00e9s proactiva<\/strong>&nbsp;de les cites pr\u00e8vies i per un model d\u2019atenci\u00f3 que minimitzi l\u2019impacte de les incid\u00e8ncies organitzatives sobre la ciutadania.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amb aquesta proposta, la defensoria aposta per una gesti\u00f3 m\u00e9s proactiva de les cites pr\u00e8vies i per un model d\u2019atenci\u00f3 que minimitzi l\u2019impacte de les incid\u00e8ncies organitzatives sobre la ciutadania<\/p>\n","protected":false},"author":7,"featured_media":29432,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"drets":[1456],"class_list":["post-43293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","drets-dret-a-una-bona-administracio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Sindicatura\u00a0reclama reassignacions autom\u00e0tiques de\u00a0les cites que l\u2019Administraci\u00f3 es veu obligada a cancel\u00b7lar\u00a0\u00a0 - Sindicatura de Greuges de Barcelona<\/title>\n<meta name=\"description\" content=\"Amb aquesta proposta, la defensoria aposta per una gesti\u00f3 m\u00e9s proactiva de les cites pr\u00e8vies i per un model d\u2019atenci\u00f3 que minimitzi l\u2019impacte de les incid\u00e8ncies organitzatives sobre la 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