{"id":35357,"date":"2025-02-20T08:00:00","date_gmt":"2025-02-20T06:00:00","guid":{"rendered":"https:\/\/www.sindicaturabarcelona.cat\/?p=35357"},"modified":"2025-04-16T13:13:04","modified_gmt":"2025-04-16T11:13:04","slug":"la-sindicatura-signa-acords-de-collaboracio-amb-agbar-i-el-consell-tributari-de-barcelona-per-millorar-el-servei-a-la-ciutadania","status":"publish","type":"post","link":"https:\/\/www.sindicaturabarcelona.cat\/ca\/la-sindicatura-signa-acords-de-collaboracio-amb-agbar-i-el-consell-tributari-de-barcelona-per-millorar-el-servei-a-la-ciutadania\/","title":{"rendered":"La Sindicatura signa acords de col\u00b7laboraci\u00f3 amb Agbar i el Consell Tributari de Barcelona per millorar el servei a la ciutadania"},"content":{"rendered":"\n<p>El conveni de col\u00b7laboraci\u00f3 amb <a href=\"https:\/\/www.aiguesdebarcelona.cat\/ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Aig\u00fces de Barcelona (Agbar)<\/a> i el protocol de col\u00b7laboraci\u00f3 amb el <a href=\"https:\/\/ajuntament.barcelona.cat\/conselltributari\/ca\" target=\"_blank\" rel=\"noreferrer noopener\">Consell Tributari de la ciutat<\/a>, firmats tots dos la setmana passada, <strong>permetran abordar de manera m\u00e9s id\u00f2nia les queixes que rep la defensoria<\/strong> vinculades amb els assumptes que gestionen aquestes dues entitats.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un acord que t\u00e9 en compte les situacions de vulnerabilitat<\/h2>\n\n\n\n<p>Pel que fa a l\u2019acord amb Agbar, s\u2019ha establert per <strong>assegurar una gesti\u00f3 eficient i transparent de les sol\u00b7licituds d\u2019informaci\u00f3 i de les queixes<\/strong>, que garanteixi que la persona afectada rep una resposta adequada. Quan la Sindicatura rebi una reclamaci\u00f3 que calgui traspassar, es registrar\u00e0 com a queixa i, si es disposa de l\u2019autoritzaci\u00f3 de la persona usu\u00e0ria, es far\u00e0 arribar a <a href=\"https:\/\/www.aiguesdebarcelona.cat\/ca\/el-teu-servei-daigua\/assessor-del-client\" target=\"_blank\" rel=\"noreferrer noopener\">l\u2019Assessor del Client de l\u2019empresa<\/a>. Si no s\u2019ha donat el consentiment, la defensoria far\u00e0 arribar la reclamaci\u00f3 a modus informatiu i sense fer constar les dades que permetin la identificaci\u00f3 de les persones usu\u00e0ries.&nbsp; &nbsp;<\/p>\n\n\n\n<p>El conveni, que es va signar el passat dimecres 12 de febrer, tamb\u00e9 inclou un apartat per fer front a <strong>l\u2019emerg\u00e8ncia en l\u2019\u00e0mbit de l\u2019habitatge i la pobresa energ\u00e8tica<\/strong>. Aix\u00ed, es preveu que si una persona titular d\u2019un contracte de subministrament demana empara a la Sindicatura per un tall d\u2019aigua fruit d\u2019un impagament, la persona usu\u00e0ria del servei podr\u00e0 demanar que se suspengui l\u2019ordre de tall fins que Agbar corrobori amb serveis socials la seva situaci\u00f3 de vulnerabilitat. <strong>Si es comprova aquest fet, se suspendr\u00e0 el tall d\u2019aigua i se n\u2019informar\u00e0 a la Sindicatura<\/strong>. Si ho desitgeu, <a href=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/20250217112923.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">podeu llegir el conveni complet<\/a>.\u00a0<\/p>\n\n\n\n<p>Ara b\u00e9, <strong>les possibilitats de col\u00b7laboraci\u00f3<\/strong> entre la Sindicatura i aquesta entitat, que presta el servei d\u2019aig\u00fces a la ciutat, <strong>van molt m\u00e9s enll\u00e0, atesa la diversitat de queixes que arriben a la defensoria<\/strong>. A principis d\u2019any, <a href=\"https:\/\/beteve.cat\/societat\/soroll-pas-cotxes-planxes-queixes-veins-sagrera\/\" target=\"_blank\" rel=\"noreferrer noopener\">unes planxes met\u00e0l\u00b7liques en una cal\u00e7ada de La Sagrera<\/a> (Districte de Sant Andreu) provocaven mol\u00e8sties al ve\u00efnat quan els vehicles hi passaven per sobre. El S\u00edndic de Greuges s\u2019hi va despla\u00e7ar de seguida i poc despr\u00e9s Agbar, propiet\u00e0ria de les planxes, les va retirar.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mecanismes de coordinaci\u00f3 en l\u2019\u00e0mbit tributari<\/h2>\n\n\n\n<p>El dijous 13 de febrer es va signar el protocol de col\u00b7laboraci\u00f3 amb el Consell Tributari de Barcelona. Aix\u00ed, s\u2019estableixen unes bases de col\u00b7laboraci\u00f3 per <strong>simplificar i reduir el temps de tramitaci\u00f3 de les queixes en l\u2019\u00e0mbit tributari<\/strong>.<\/p>\n\n\n\n<p>El <a href=\"https:\/\/ajuntament.barcelona.cat\/conselltributari\/ca\/canal\/presentacio\" target=\"_blank\" rel=\"noreferrer noopener\">Consell Tributari \u00e9s un \u00f2rgan de l&#8217;Ajuntament de Barcelona<\/a> especialitzat en mat\u00e8ria de gesti\u00f3, recaptaci\u00f3 i inspecci\u00f3 dels ingressos de dret p\u00fablic. La seva funci\u00f3 principal \u00e9s dictaminar les propostes de resoluci\u00f3 dels recursos i reclamacions contra els actes d&#8217;aplicaci\u00f3 dels tributs i preus p\u00fablics, i de recaptaci\u00f3 d&#8217;aquests i d&#8217;altres ingressos de dret p\u00fablic que pertanyin a <a href=\"https:\/\/ajuntament.barcelona.cat\/hisenda\/ca?profile=1\" target=\"_blank\" rel=\"noreferrer noopener\">la Hisenda municipal<\/a>.<\/p>\n\n\n\n<p>Aquest protocol fixa uns <strong>mecanismes de coordinaci\u00f3 entre ambdues institucions<\/strong> per tal que cadascuna actu\u00ef dins del seu \u00e0mbit de compet\u00e8ncies. L&#8217;objectiu \u00e9s establir mecanismes i processos que serveixin per optimitzar la qualitat i oferir un millor servei a la&nbsp; ciutadania. Si ho desitgeu, <a href=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/2025_Protocol-de-collaboracio-Consell-Tributari_Sindicatura-Greuges-Bar.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">podeu llegir el protocol complet<\/a>.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Un comprom\u00eds ferm amb la qualitat del servei p\u00fablic<\/h2>\n\n\n\n<p>Tots dos acords reflecteixen el comprom\u00eds ferm de la Sindicatura de Greuges de Barcelona amb <a href=\"https:\/\/www.sindicaturabarcelona.cat\/ca\/drets\/dret-a-una-bona-administracio\/\" target=\"_blank\" rel=\"noreferrer noopener\">el dret a una bona Administraci\u00f3<\/a>. Aquest dret t\u00e9 com a finalitat \u00faltima <strong>prestar un servei p\u00fablic de qualitat, que permeti respondre de manera \u00e0gil, efica\u00e7 i entenedora a les necessitats plantejades per la ciutadania<\/strong>. Per tal d\u2019assolir-ho, \u00e9s cabdal, entre altres coses, la coordinaci\u00f3 amb altres entitats, si s\u2019escau <a href=\"https:\/\/www.sindicaturabarcelona.cat\/ca\/portal-de-transparencia\/convenis-i-acords\/\" target=\"_blank\" rel=\"noreferrer noopener\">amb convenis i acords de col\u00b7laboraci\u00f3<\/a>.<\/p>\n\n\n\n<p>De fet, en el seu <a href=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/2023_Resum-executiu-Informe-anual-Sindicatura-Greuges-Barcelona.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Informe Anual 2023<\/a>, el darrer publicat, des de la defensoria s\u2019insistia, dins de les propostes de millora, en la necessitat d\u2019<strong>agilitzar el funcionament de l\u2019Administraci\u00f3 municipal<\/strong>, i d\u2019establir canals de comunicaci\u00f3 que vetllin per garantir la qualitat de la informaci\u00f3 que es dona a la ciutadania.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El conveni de col\u00b7laboraci\u00f3 amb Aig\u00fces de Barcelona (Agbar) i el protocol de col\u00b7laboraci\u00f3 amb el Consell Tributari de la ciutat, firmats tots dos la setmana passada, permetran abordar de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":35369,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"tags":[],"drets":[1440,1456],"class_list":["post-35357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","drets-ciutat-garantista","drets-dret-a-una-bona-administracio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>La Sindicatura signa acords de col\u00b7laboraci\u00f3 amb Agbar i el Consell Tributari de Barcelona per millorar el servei a la ciutadania - Sindicatura de Greuges de Barcelona<\/title>\n<meta name=\"description\" content=\"El conveni Agbar i el protocol amb 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