{"id":17584,"date":"2023-02-01T13:26:59","date_gmt":"2023-02-01T11:26:59","guid":{"rendered":"https:\/\/www.sindicaturabarcelona.cat\/?page_id=17584"},"modified":"2026-02-03T15:56:47","modified_gmt":"2026-02-03T13:56:47","slug":"queixes","status":"publish","type":"page","link":"https:\/\/www.sindicaturabarcelona.cat\/ca\/queixes\/","title":{"rendered":"Formalitza una queixa"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-center wrap is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading nomargin\">Quan es pot presentar una queixa?<\/h2>\n\n\n\n<p>Pots presentar una queixa si:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consideres que <strong>l\u2019Ajuntament de Barcelona i\/o els ens que en depenen<\/strong> (<a href=\"https:\/\/ajuntament.barcelona.cat\/transparencia\/ca\/entitats-municipals-en-lambit-de-la-transparencia\" target=\"_blank\" rel=\"noreferrer noopener\">pots consultar&nbsp;aqu\u00ed quins s\u00f3n<\/a>) <strong>han<\/strong> <strong>vulnerat els teus drets fonamentals<\/strong>, \u00e9s a dir, si la queixa t\u00e9 a veure amb els serveis municipals. Si correspon a <strong>altres administracions<\/strong>, s&#8217;ha de tramitar <strong>a trav\u00e9s dels canals corresponents<\/strong>*.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pr\u00e8viament has reclamat a l\u2019\u00f2rgan o al servei implicat<\/strong> i no n\u2019has obtingut resposta o soluci\u00f3, o si consideres que aquesta no t\u00e9 prou motivaci\u00f3. Tamb\u00e9 en casos d\u2019error o arbitrarietat en l\u2019aplicaci\u00f3 de les normes legals.<\/li>\n<\/ul>\n\n\n\n<p><strong>Les dades<\/strong> que presenta una persona a la Sindicatura <strong>sempre s\u00f3n confidencials<\/strong>, llevat dels casos en qu\u00e8 hi ha una ren\u00fancia expressa per part de qui reclama.<\/p>\n\n\n\n<p>*Si afecta l\u2019Administraci\u00f3 auton\u00f2mica: <a href=\"https:\/\/www.sindic.cat\/ca\/page.asp?id=65\" target=\"_blank\" rel=\"noreferrer noopener\">Sindicatura de Greuges de Catalunya<\/a>. Si afecta l\u2019Administraci\u00f3 General de l\u2019Estat: <a href=\"https:\/\/www.defensordelpueblo.es\/ca\/la-teva-quiexa\/com-presentar-una-queixa\/\" target=\"_blank\" rel=\"noreferrer noopener\">Defensor del Poble<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div class=\"wp-block-group form_queixa\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/ico_form_queixa.svg\" alt=\"\" class=\"wp-image-28630\"\/><\/figure>\n<\/div>\n\n\n<p><a href=\"https:\/\/www.sindicaturabarcelona.cat\/queixes\/index.php\" target=\"_blank\" rel=\"noreferrer noopener\">Formulari\u00a0<em>online\u00a0<\/em>de queixa sobre els serveis municipals de Barcelona<\/a><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group  queixa_intro\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-left wrap\">El procediment d\u2019una queixa<\/h2>\n\n\n\n<p class=\"has-text-align-center wrap\">La Sindicatura actua per sol\u00b7licitud de qualsevol persona f\u00edsica o jur\u00eddica que presenti una queixa. Tamb\u00e9 pot fer-ho d\u2019ofici, quan consideri que cal emprendre alguna investigaci\u00f3 en defensa dels drets de la ciutadania.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group queixa_ciutadana\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full ico_apartat\"><img decoding=\"async\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/ico_queixa2.svg\" alt=\"\" class=\"wp-image-18139\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Queixa ciutadana<\/h3>\n\n\n\n<div class=\"wp-block-group grid_queixa\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Admeses a tr\u00e0mit<\/h4>\n\n\n\n<p>Arran d&#8217;una queixa, l&#8217;assessoria de la Sindicatura inicia una investigaci\u00f3 i supervisi\u00f3 de l&#8217;activitat municipal. i rep documentaci\u00f3 de l&#8217;\u00f2rgan competent. Si conv\u00e9, pot iniciar un procediment de resoluci\u00f3 alternativa de conflictes entre la ciutadania i l&#8217;administraci\u00f3 municipal. Posteriorment, la Sindicatura emet una resoluci\u00f3 i formula recomanacions a l&#8217;Ajuntament. Finalment, la defensoria du a terme un seguiment de la implementaci\u00f3 de les recomanacions emeses. En aquesta fase, pot posar en marxa mecanismes de resoluci\u00f3 altenativa de conflictes perqu\u00e8 es doni una resposta municipal al problema.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">Assessorament t\u00e8cnic i jur\u00eddic<\/h4>\n\n\n\n<p>Quan el ciutad\u00e0 o ciutadana no s&#8217;ha dirigit en primera inst\u00e0ncia a l&#8217;Ajuntament o quan la queixa no \u00e9s compet\u00e8ncia de la Sindicatura, poden dur-se a terme tres accions: orientaci\u00f3 t\u00e8cnica i jur\u00eddica, gesti\u00f3 directa de la Sindicatura amb els \u00f2rgans competents (que pot adoptar la forma de resoluci\u00f3 alternativa de conflictes), o derivaci\u00f3 a l&#8217;organ p\u00fablic o privat pertinent.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">No admeses a tr\u00e0mit<\/h4>\n\n\n\n<p>El reglament de la Sindicatura estableix que no seran admeses a tr\u00e0mit: queixes que no impliquen l&#8217;administraci\u00f3 municipal, les que estiguin pendents de resoluci\u00f3 judicial, aquelles relatives a fets coneguts fa m\u00e9s d&#8217;un any, les que siguin an\u00f2nimes, aquelles en les quals s&#8217;adverteixi mala fe, falta de fonament o inexist\u00e8ncia de pretensi\u00f3, i quan provoquin algun perjudici als interessos leg\u00edtims d&#8217;una tercera persona.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group actuacio_ofici\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full ico_apartat\"><img decoding=\"async\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/ico_file.svg\" alt=\"\" class=\"wp-image-18142\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Actuaci\u00f3 d&#8217;ofici<\/h3>\n\n\n\n<div class=\"wp-block-group alignwide grid_ofici\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/ico_ofici1.svg\" alt=\"\" class=\"wp-image-18146\" style=\"width:80px;height:80px\"\/><\/figure>\n\n\n\n<p><strong>Detecci\u00f3 d&#8217;un problema<\/strong> d&#8217;inter\u00e8s general que afecta drets fonamentals i llibertats p\u00fabliques de la ciutadania.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/ico_ofici2.svg\" alt=\"\" class=\"wp-image-18149\" style=\"width:80px;height:80px\"\/><\/figure>\n\n\n\n<p><strong>S&#8217;inicia una investigaci\u00f3 i supervisi\u00f3 de l&#8217;actuaci\u00f3 municipal<\/strong> respecte d&#8217;una problem\u00e0tica en concret. Se sollicita i analitza informaci\u00f3 municipal i, si es considera oport\u00fa, es poden dur a terme accions de resoluci\u00f3 alternativa de conflictes.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/www.sindicaturabarcelona.cat\/wp-content\/uploads\/ico_ofici3.svg\" alt=\"\" class=\"wp-image-18152\" style=\"width:80px;height:80px\"\/><\/figure>\n\n\n\n<p><strong>Resoluci\u00f3 final de la Sindicatura, que conclou, si s&#8217;escau, amb recomanacions a l&#8217;Ajuntament. <\/strong>Posteriorment, la defensoria duu un seguiment de la implementaci\u00f3 de les recomanacions emeses per garantir la millora de l&#8217;actuaci\u00f3 municipal.<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Quan es pot presentar una queixa? Pots presentar una queixa si: Les dades que presenta una persona a la Sindicatura sempre s\u00f3n confidencials, llevat dels casos en qu\u00e8 hi ha [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":28646,"parent":0,"menu_order":31,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"drets":[],"class_list":["post-17584","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Formalitza una queixa - Sindicatura de Greuges de Barcelona<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sindicaturabarcelona.cat\/ca\/queixes\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Formalitza una queixa - Sindicatura de Greuges de Barcelona\" \/>\n<meta property=\"og:description\" content=\"Quan es pot presentar una queixa? 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